Hi There, Please complete Pay pal within 3 days of sale end. All items will be sent within 1-4 business days of receiving payment.Seller is not responsible for damaged items due to the postal service. Insurance is optional. Not often, but once in awhile shoes need to be exchanged. This is no problem at all as long as shoes are returned within 7 days. However, I am unable to refund postage and handling, you will also need to pay for the new orders shipping via a pay pal request. |