You forgot or need to change your password.

If You Forget Your Password (Change Password)

You need to change your email address, telephone number, or shipping address.

Changing Your Contact Information (Email, Shipping Address, Phone Number)

You received an email notification that your account was suspended.

Important: Beware of impostor email. If you received an email stating your account was suspended, please confirm that the email was sent from eBay by checking My Messages in My eBay.

Suspended Account lists reasons why an account may be suspended.

You received an email request to update your credit card information for your account.

First, confirm that the email you received was really from eBay. Sign in to eBay, go to My eBay, and check My Messages. For more information, see Recognize Spoof Mails.

Solving Credit and Debit Card Problems lists the situations when eBay will ask you for your credit or debit card information.

You are a seller and have a question about paying your eBay fees.

Paying Your eBay Seller Fees

You suspect that someone is using your account without your permission.

Securing Your Account and Reporting Account Theft

You want to close your eBay Account.

Closing Your eBay Account

You have had problems contacting your buyer or seller.

Contacting eBay Members The best and fastest way to resolve problems is to contact your trading partner directly by email or phone.

For sellers – You have received negative feedback.

Resolving Feedback Disputes

For buyers –You need to cancel your bid.

Retracting a Bid

For buyers – You no longer want the item.

I won an item but no longer want to purchase it. What should I do?

For buyers – You did not receive your item or the item was not as described.

Item Not Received or Significantly Not as Described Process

For sellers – Your buyer did not pay for the item.

Unpaid Item Process (Non-paying Bidder or Buyer)

You need to know eBay selling fees.

eBay.com Fees

You have a question about shipping.

About Shipping Costs

You want to check to see if your item is allowed on eBay.

Prohibited and Restricted Items Overview

You cannot find your listing.

The item I listed for sale isn’t showing up when I search for it. How can I find it?

You need to end your listing early.

Ending Your Listing Early

You need to revise your listing.

Changing Your Listing (Format, Category, Title, Description, Price, Shipping,)

You need to keep certain buyers from buying or bidding on your listing.

Managing Bidders and Buyers (Block Buyers or Cancel Bids)

Your listing was removed by eBay.

Why eBay May Remove Your Listing

You want to report a listing that you think breaks eBay rules.

How can I report a listing that appears to be violating eBay rules and policies?

You see a description and/or picture that was copied or linked without your permission.

Item Description and Picture Theft Policy