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| Shipping Policy |
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The shipping price quoted in the auction is for areas in the continental USA only. For shipping prices to AK and HI, please call 1-866-828-4322 with your exact shipping address to get a quote.
NO P.O. Box, Military Mail Box, APO's or FPO's. We can only ship to a physical address.
Any VAT and/or Duties are the responsibility of the buyer.
Shipping time takes 1 to 2 days processing plus 3 to 7 days transit. Therefore, you can expect your order to be delivered between 4 to 10 business days of placing your order. Orders are normally shipped via UPS. Once a tracking number is assigned, you will be notified by email.
You may then track your order the following day at www.ups.com. See below for a list of our carriers and their links and numbers:
UPS
• Package Tracking: http://www.ups.com
• Phone: 1-800-742-5877
U.S. Postal Service
• Priority Mail Package Tracking: http://www.usps.com/shipping/trackandconfirm.htm |
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| Customer Service |
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IMPORTANT, PLEASE READ!!!
All sales are final. We only offer EXCHANGES at buyer's expense. No refunds will be made. All items shipped have been inspected to avoid any manufacturer flaw. However, mistakes may still happen and on such cases we will replace any wrong item, subject to our Replacement and Exchange Policy, at no extra cost to the buyer. Please read our shipping and return policies below.
The buyer agrees to comply with all applicable laws and regulations of the various states of the United States. The buyer further agrees and represent that he/she is buying only for his/her own personal use only and not for resale or export.
Carpartswholesale-dot-com does not accept liability beyond the remedies set forth herein, including but not limited to any liability for product not being available for use, lost profits, loss of business except as expressly provided herein. Carpartswholesale-dot-com will not be liable for any consequential, special, indirect, or punitive damages, even if advised for the possibility of such damages or for any claim by any third party. The buyer agrees that for any liability related to the purchase of product, Carpartswholesale-dot-com is not liable or responsible for any amount of damages above the amount invoiced for the applicable product. Notwithstanding anything in this agreement to the contrary, the remedies set forth in this agreement shall apply even if such remedies fail their essential purpose.
Your satisfaction is our goal; we stand behind all the products that we sell. Please make sure that the part you ordered fits before cutting, painting, altering or final installation. Altered items and custom orders are not refundable or returnable. Please inspect the parts immediately after receiving your order.
Warranties:
A 60-day limited warranty provided by the manufacturer applies to all items sold, unless otherwise stated. The manufacturer warrants all parts to be free from factory defects in workmanship and materials. It covers the replacement of a defective part within the original warranty period. If a replacement is not available, a full refund for the cost of the part, only, will be issued. Shipping and handling are not refundable.
We shall issue a replacement for the defective part at no extra cost to the customer. However, the buyer is required to send back the defective part at his own expense.
Most of our products come direct from the manufacturer and are intended for jobber purposes, instruction manuals may not be included. Installation by a professional is recommended in order to avoid damage to the product. Warranty may be voided due to improper installation.
• Our liability under no circumstances shall exceed the amount of the original sale.
• The warranty does not cover failure due to abuse, misuse, improper repairs or maintenance, installation, alteration or modifications.
• The warranty does not cover cost of installation, removal, normal wear and tear, and consequential or subsequent damages.
You may report a defective product by calling our Customer Service at 866-828-4322.
Problems with an order?
If something is wrong with an order, we certainly do want to help you. Please read the following for more information on how to proceed.
If you would like to find out the status of your order you may call Customer Service at 866-828-4322 to obtain order status.
Shipping Problems:
Please inspect your package immediately prior to accepting delivery. Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt of the driver.
Shipping Damage:
Damages must be reported and filed with carrier immediately. Orders lost in transit must be reported to us immediately. We are not liable for carrier damages. A claim must be filed with Carrier Company to facilitate an exchange. If you received a damaged product, please report it to us within 48 hours from date of receipt. No exceptions.
Missing Item/s:
Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock we may have to split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you have originally paid. You may also contact us at 1-866-828-4322 for estimated delivery dates for every shipment associated with your order.
Wrong Items:
If you received a wrong item, this should be reported within 3 business days from date of receipt. If the wrong item was "due to our mistake", we shall provide you with a mailing label to ship back the wrong part. No replacement will be sent out for free. If the wrong item is not due to our mistake, the customer is responsible for the cost of shipping back the item for an exchange.
Replacements or Exchanges:
We do not send out replacement items without a reorder. In order for us to send out a part, as a replacement or for an exchange, we will ask you, our customer, to make a reorder for the part that you need. You will be asked to pay for the new order. Once we receive the wrong item back, we will issue you a refund for the corresponding price of the wrong part, including corresponding shipping charges and taxes when applicable. If the order is for the exact same item, we will match the price on the original order so that you do not pay anything extra.
Our Customer Service Department can be reached at 866-828-4322.
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