Kristina Klausen

To help sellers add this information to multiple listings at once, we’ve added new functionality which is now available in Selling Manager and Turbo Lister. Learn more by visiting our Frequently Asked Questions.

Sincerely,

Kristina Klausen
Senior Director, Shipping

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• Stroller Activity Bars recalled by International Playthings due to choking hazard
• Regal Lager recalls Phil and Teds baby strollers due to laceration hazard
• Orioxi International recalls children's hooded sweatshirts and jackets with drawstrings due to strangulations hazard
• Wooden infant toys recalled by Habermaass Corp. due to choking hazard

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.

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Bev DeSomber

Getting Ready for Paperless Payments
This workshop will be held on Thursday, August 28th from 1:00 p.m. to 2:00 p.m. Pacific time.

Join this workshop to learn more about what sellers need to do to get ready for paperless payments. Starting in late October, sellers will need to offer credit card payments through an internet merchant account, PayPal, or ProPay, all of which will be integrated into checkout in early 2009 (read our paperless payments page for more information). Staff from eBay, PayPal, and ProPay, a 3rd party payment provider, will be on hand to tell you more about the changes and answer your questions.

Workshops are hosted in discussion threads on the Workshops Board. Remember, if you can't make it during a particular workshop, just visit our Workshop Archives.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

• Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
• Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!

Sincerely,

Bev DeSomber
Community Development

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Jim "Griff" Griffith

• John McDonald, Senior Director, US Trust & Safety talks about the next steps for selling on eBay in the coming months and beyond.
• Todd Lutwak, Senior Director, Seller Development, eBay discusses seller strategies for adapting to the upcoming changes in policies.
• Monroe Labouisse, Director, North America Marketplaces for PayPal talks about payments on eBay.
• Brandon Delgrosso, General Manager, DOBA, gives us product sourcing advice.
• Kamichi Jackson, author of "The Memory Keeper of Cricket Cove," tells us about how she's using eBay to market her novel.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, August 28th from 5:00pm to 7:00pm Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice!

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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This promotion starts Tuesday, August 26, 2007 at 00:00:01 Pacific time (12:00 a.m. plus 1 second) and ends Sunday August 30th at 23:59:59 Pacific time (11:59 p.m. plus 59 seconds).

During the eBay Motors Parts and Accessories Bike, Boat Parts and Gear 25¢ Insertion Fee sale:

For regular Auction-style and Fixed Price Parts & Accessories listings in the applicable categories, the insertion fee will be capped at 25¢ for all items with a starting price or reserve price above $0.99 on the U.S. eBay Motors site (www.ebaymotors.com). All insertion fees that are less than 25¢ will still be charged at the normal rate. All items listed in excluded categories will be charged at the normal rate.

Listings created prior to August 26, 2008 that are scheduled to start during the promotional period (August 26th - August 30th, 2008) will be eligible to receive the promotional rate. Excluded are Vehicle listings, listings on international eBay sites, Live Auction, Professional Services, Ad Format, and Store Inventory listings, and listings on www.ebay.com. For full details about the sale, please see our information page.

We hope you enjoy the eBay Motors Parts & Accessories Bike, Boat Parts and Gear Insertion Fee Sale!

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Renee VonBergen

To check it out, click the "Try the beta" link at the top of any My eBay page. If you'd like to return to the classic version, simply click the "opt out" link in the upper right corner of the new My eBay pages. You can go back and forth between the classic My eBay and the new My eBay as often as you'd like.

With the new My eBay, you can:

• Organize your My eBay items into lists that you create, such as "research," "buy soon," and "gift ideas." Never before have you been able to organize items in My eBay to match your customized personal preferences.

• Choose from a variety of colors for your Watching, Bidding, Active Selling, and other sections.

• Pick the sections you want to show on your Summary page. Even if you have activity in a particular section, you can collapse it or choose not to see it on your Summary at all if you'd like.

• Get a preview of your five most-recent unread messages.

• Define your own list of My eBay shortcuts that point to your favorite eBay pages, or even to your favorite pages elsewhere on the Internet.

Come try the new My eBay, then stop by the My eBay discussion board and let us know what you think!

Sincerely,

Renée VonBergen
My eBay Team

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Matt Olson

Hi everyone...this is Matt Olson from the Finding team. In the next few days we're going to make a couple of improvements to the "Matching Products" module within the new Finding experience.

As a reminder, this is what the current “Matching products” module looks like:

About the "Matching Products" module
This module appears at the top of search results when a high percentage of matching listings are for a specific product that was listed using Pre-Filled Item Information (so we know exactly what the item is, right down to the version, model, etc.). For example, if you search for "ipod," we'll show the details of various versions of the ipod, complete with links to those listings.

Starting in the next few days, the Matching Products module will look like this:

Besides giving this feature a visual facelift, we've expanded the items that appear here to all products relevant to a buyer's search (instead of just a subset). Just click the "See more matching products" link as indicated in the screenshot below.

Sellers: Make sure that your items are getting visibility in the "Matching Products" module by listing with Pre-filled Item Information whenever possible.

Sincerely,

Matt Olson
Finding Team

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• Hobbico Inc. recalls batteries used in remote-controlled helicopter due to fire hazard
• Cervelo SA recalls bicycle forks due to fall hazard

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.

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Lorrie Norrington

Listing fixed price items is more affordable than ever
We understand you have a lot of choices when it comes to selling online. That's why we're changing our pricing to reduce your up-front cost to sell and align with your success. Starting September 16, we are lowering the listing fee for all items sold via the fixed price format to only 35 cents, and a special rate of only 5 cents through the end of the year for Buy It Now™ fixed price listings in the Media categories (Books, Video Games, Music and DVDs/Movies) using pre-filled item information. (See our new Fixed Price fee structure here.)

Accordingly, we are shifting the majority of our costs for most categories to the back end (final value fees), which you only pay if you're successful in selling an item. In extremely competitive e-commerce categories such as Consumer Electronics, Cameras and Computers, we're decreasing final value fees. This means we're giving you an even bigger incentive to list these types of items on eBay.

In addition to the pricing change, we're extending the listing duration of all Buy It Now™ fixed price listings to 30 days, up from seven with an option for automatic renewal. For sellers whose items that may take longer to sell, this change will be a huge cost reduction and time saver. Taken together, these two big changes – 35 cents for up to 30 days - represent a 70 percent reduction in listing fees on fixed price items.

As for Auction-style listings, we've decided not to make any changes. We believe this format is already a good deal, especially when you list with a low start price. Auctions will always have a place on eBay – they are a proven way for sellers to get the best value for their unique items, and they continue to receive significant exposure in search as they are sorted primarily based on time ending soonest.

So that's the big news: 35 cents for 30 days. We're virtually eliminating the up-front cost to list an item at fixed price on eBay. And this is not a promotion - we are serious about making eBay the most competitive marketplace online.

The changes we're making in pricing also mean great things for buyers. As more merchandise comes onto the site, we're applying our search technology in a way that will make their shopping easier, faster and safer. Essentially, buyers will see the most relevant, best priced inventory from our most trusted sellers – all of which allows them to buy with confidence. And when buyers find and buy what they want for a good price, you win.

Free shipping incentives in all categories, plus shipping charge limits in Media
Shipping is an important factor for buyers as they shop online – and expectations are higher than ever. Today, buyers want free or reasonable shipping. So, if you're already offering free shipping on items, we're going to reward you even more.

Beginning on October 1, 2008 and running through the end of the year, all sellers will receive the option to use subtitle for free, worth $.50 per listing, when free shipping is offered. And for eligible PowerSellers, you will receive double your PowerSeller Final Value Fee discount on these items, starting on the same date and running through the end of the year when you offer free shipping - this is up to a 40% discount! As always, items with free shipping will get a boost in Best Match search results.

In addition to shipping incentives, we're introducing limits on shipping and handling charges in one of our biggest and most competitive categories, Media (Books, DVDs & Movies, Music and Video Games).

This means that Media sellers will need to offer at least one shipping option within the specified limit. The dollar limits are fair, especially compared to what e-commerce competitors typically charge for shipping. With this move, we're also ensuring that buyers encounter fewer excessive shipping charges, which is the number one reason they leave the site.

See more detail on reasonable shipping and Free Shipping incentives.

Faster, more reliable checkout on eBay
Starting this fall, we're moving to an electronic checkout process that's faster and more reliable for sellers and buyers. As part of this move, checks and money orders will no longer be accepted on eBay, although buyers can still use these payment methods for item pick-up, at the seller's discretion. In addition, the electronic payment methods will be fully integrated into eBay checkout. For example, if a seller has an internet merchant account, a buyer will be able to directly enter a credit card and never have to leave the site.

Today, items paid with check or money order are 80% more likely to result in an item not received (INR) than those paid with credit card or PayPal. Also, buyers who pay with check or money order are 50% more likely to leave negative feedback than those who pay with electronic methods. So starting in late October, 2008, we are moving to 100% electronic payments - credit cards, ProPay, or PayPal.

This means that sellers will be able to offer credit card payments through their own merchant accounts, and payments through ProPay and/or PayPal, with all payment methods integrated into the checkout process on eBay. Seller will also get paid faster and be able to ship items quicker. And remember, for those buyers and sellers who use PayPal, we're backing every eligible transaction with our buyer and seller protections. (See more information on paperless payments and more on terms for the PayPal Buyer and Seller Protection plans.)

Updated seller standards – minimum DSRs
Finally, we're instituting a new minimum Detailed Seller Rating (DSR) requirement, as a way to further improve the customer experience for everyone on eBay. As of November 1, 2008, sellers will need at least a 4.3 across all four DSR categories, over the prior 30 day or 12 month period depending on volume, in order to list on the site.

Today, only a small fraction of sellers fall below this threshold, yet they are responsible for a high percentage of customer complaints, which hurts you and our marketplace overall. We're urging all sellers whose scores fall below the 4.3 threshold to use the next two months to adjust their business models and/or work on improving their DSR scores.

Learn more
To learn more about all of these changes, please see our overview pages.

I know that this is a lot to absorb at once. To help you understand how these changes affect you, and how they can help your business, we're offering a series of Webinars over the next few days, as well as a Town Hall meeting on Friday.

Below is our Webinar schedule:

• Wednesday, August 20 at 2:00 pm PT
• Wednesday, August 20 at 4:30 pm PT
• Thursday, August 21 at 11:00 am PT
• Thursday, August 21 at 3:00 pm PT
• Tuesday, August 26 at 1:00 pm PT

I'll be hosting a Town Hall meeting with leaders from eBay and PayPal on Friday, August 22 from 1:30 to 3:00 pm PT.

We also have a discussion forum set up and staffed by some of my top people here at eBay to answer your questions. You can access the forum by clicking here.

Sincerely,

Lorrie Norrington
President, eBay Marketplaces

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Lorrie Norrington

Ask your question LIVE on the air
The best part of these events is the conversation we get to have with the Community. If you have a question for me or one of the other leaders on our panel, call us at our toll-free number – 1-877-474-3302 - and ask us your question on the air.

If you'd prefer, you can drop us an email at townhall@ebay.com. We'll take several of these written questions during the Town Hall as well.

Tune in via wsRadio
We'll be broadcasting via Internet radio with the help of our friends at wsRadio (the same folks that produce Griff's eBay Radio show). Members can listen to our live event via Windows Media Player or Real Player.

So please visit www.ebay.com/townhall to join the event or for more information. I look forward to hearing from you.

Sincerely,

Lorrie Norrington
President, eBay Global Marketplaces

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Brian Burke

Hi everyone... this is Brian Burke again. Just a quick update to let you know that, starting today, all Positive Feedback percentages no longer include neutral Feedback in the equation.

Sincerely,
Brian Burke
Director, Global Feedback Policy

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	***Original: A Message from Brian Burke: Update on Feedback Percentage***
	August 13, 2008 | 08:56AM PST/PT Brian Burke Hi everyone… this is Brian Burke, Director Global Feedback Policy. Last month, Lorrie Norrington announced that we would be recalculating Feedback percentages without neutrals. Neutrals, whether left in the past, or those you might receive in the future, will no longer be counted as part of the Positive Feedback percentage. The recalculation is scheduled to take effect next week on August 19th, before the next PowerSeller eligibility deadline. So, neutrals will not impact PowerSeller eligibility for August. I’ll update you next week when this change is complete. Sincerely, Brian Burke Director, Global Feedback Policy
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Jim "Griff" Griffith

• Damon Schechter, CEO, Shipwire, tells us about their latest innovations to automate your sales and shipping.
• Robert Chatwani, General Manager of WorldofGood.com tells us about a brand new marketplace for your sales.
• Ian Aronovich, of governmentauctions.com tells some basic guidelines to observe at these live auctions.
• Terry Gehrke, Founder/CEO of The Gehrke Group and Co-Founder of the International Association of eBay Sellers, and an eBay Certified Education Specialist, gives tips on how to survive in a slow or cyclical market.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, August 21st from 5:00pm to 7:00pm Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice!

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Bev DeSomber

Ten S.M.A.R.T.S. Action Steps™ to Prepare NOW for a Profitable Holiday Season
This workshop will be held on Tuesday, August 19th from 11:00 a.m. to 12:00 p.m. Pacific time.

Did you know that last year 32% of holiday shoppers started their online shopping in September? And that 75% of ALL shoppers purchased holiday gifts online? Not being ready for these early-bird shoppers will result in money being left on the table! Please join Lisa Suttora, Founder/CEO of eBay Certified Provider WhatDoISell.com as she details ten S.M.A.R.T.S. Action Steps™ to take NOW to prepare your business for your most profitable holiday season ever.

eBay's All New Accounting Assistant – Getting Started
This workshop will be held on Wednesday, August 20th from 12:00 p.m. to 1:00 p.m. Pacific time.

Please join Phyllis Wischer, eBay Education Specialist, Business Success Coach for SageFire, Inc., and creator of KeepMore.net, as she helps you get started with the all new 100% web-based eBay Accounting Assistant. She will start with the initial setup and customization and include examples of how to export eBay and PayPal sales data into QuickBooks® or SageFire®. She will also have contact information for Accounting Assistant Support as you get started with the new eBay Accounting Assistant.

Workshops are hosted in discussion threads on the Workshops Board. Remember, if you can't make it during a particular workshop, just visit our Workshop Archives, available 24 hours a day, 7 days a week.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

• Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
• Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!

Sincerely,

Bev DeSomber
Community Development

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Pre-Filled Item Information enables sellers to easily add standard product information such as brand, model, color, and in some cases, a stock photo, to their listings. Buyers find this additional product information very helpful as they shop on eBay. Below is the list of categories where Pre-Filled Item Information will be introduced:

Electronics

• Audio & Stage Effects – Interfaces & Hardware
• Audio & Stage Effects – Multi-Track Recorders

Musical Instruments

• Electronic Keyboards
• Electric Guitars
• Bass Guitars
• Guitar Amplifiers
• Saxophones
• Acoustic Guitars
• Guitar Parts and Accessories
• Drums

Sporting Goods

• Home Gyms
• Electric & Gas Cars
• Airsoft Guns
• Bows
• Freshwater Fishing Reels
• Fly Fishing Reels
• Baseball & Softball Bats
• Downhill Skis
• Paintball
• Snowboarding

Toys & Hobbies

• Transformers
• Building Toys – Lego
• Webkinz Animals
• Military & Adventure Action Figures
• TV, Movie & Video Games
• Board and Traditional Games
• Model RR, Trains
• Pretend Play – Fisher-Price

Jewelry & Watches

• Wristwatches

Note: Sellers who use a 3rd party listing service (ChannelAdvisor, etc.), should contact them to verify that they will offer the Pre-filled Item Information capabilities in the categories listed above.

Please visit our Pre-filled Item Information page to learn more about this feature.

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• Fisher-Price Learning Pots and Pans recalled due to choking hazard

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.

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