Hello everyone,

Please note changes scheduled to take place on eBay.com.au on July 15, 2008 for new international safe payment requirements have been postponed.

Originally, eBay Australia announced that items listed for sale on ebay.com.au on or after July 15, 2008 would require sellers to only offer PayPal or pay on pick up on their listings. These new safe payment requirements are being postponed until the review process with the Australian Competition and Consumer Commission (ACCC). As previously announced, eBay.com.au is continuing to work with the ACCC to achieve an outcome that benefits buyers and sellers.

Important: Policies announced on by eBay Australia on May 21st, 2008 regarding accepted payment methods still apply. This means PayPal is required on all items listed for sale on eBay.com.au. Other payment methods (i.e. bank deposit, cheque/money order) are permitted and may be offered on items listed for sale on eBay Australia until further notice. Also, as previously communicated, any listings that do not comply with eBay’s Accepted Payments Policy will be removed.

Note: A small number of categories are excluded from these changes. Learn more about these exclusions.

To learn more about the delay in safe payment policies on eBay.com.au, click here.

Regards,

The eBay and PayPal Teams

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Dear Sellers,

Over the past few months we have been making various changes on the site to improve the buyer and seller experience to make eBay the most preferred online shopping destination for shoppers.

While the vast majority of eBay sellers deliver consistently positive experiences to buyers, a very small minority just 1% of sellers currently cause fully 35% of bad buying experiences. This small minority not only damages their own reputations, but also indirectly damages all of the good sellers who benefit from a strong and vital eBay marketplace. To address this problem and in light of the current Feedback changes, we have updated our Seller Non-Performance policy to reduce seller’s buyer dissatisfaction rate. The changes are –

1. We will now be looking at 30 days of seller’s past performance against 90 days of past performance and calculate the bad buyer experience.
2. We would now look beyond INR or SNAD reports and consider other factors of seller performance as well which are necessary to provide a great buyer experience such as Seller Communication, Shipping time and charges.
3. We understand that at times only a few bad transactions may impact a seller’s performance record hence we will now have a minimum number of bad transactions considering the Great Buyer experience the seller has been providing.

We believe that the initiative to crack down on bad buyer experience in this way will benefit the whole of eBay India, and especially the most of our good sellers.

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Dear Members,

We are Sameer and Pushpinder. We together manage operations for eBay Customer Support and we are very excited to update you all on our ongoing efforts to ensure that we provide more support and service to our valued members.

We are pleased to announce that since June 17, 2008 eBay Phone support timings have been extended by 2 hours. This again is one of the needs heard from the community and we feel privileged to be able to cater to them. With the extended hours, while you get more flexibility to contact us for your clarifications and concerns, we feel reassured that we are available ‘just a call away’ to address them.

Phone Support is now available from 9:30 AM to 7:30 PM IST – 7 days a week.

You can contact eBay Helpline at Toll free numbers as given below:

1800 209 3229 (For all landline and mobile phone) 1800 22 0288 (Only for MTNL / BSNL phones)

Please do take maximum benefit out of this.

Regards,
The eBay team

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Dear Users,

We are happy to announce the launch of Cash Back promotion for ICICI Bank Net banking users. ICICI Bank account holders can buy any item on www.ebay.in during the promotion period using ICICI Bank Net-Banking and get 10% of the amount paid credited back in their bank account.

The promotion started on 20 June and will be on till 19 July, 2008.

We expect increase in buyers from ICICI Bank during the promotion period. Since this promotion is not limited to few sellers or specific products, all sellers can take benefit from this promotion by providing value-deals. We encourage you to continue to provide great buyer experience by shipping the items early and ensuring that the transactions do not get cancelled due to unavailability of stock. To know more, click here

Regards
The eBay Team

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eBay Australia intends to work with the ACCC in order to continue to provide buyers and sellers a more secure way to trade with confidence on ebay.com.au. To learn more or to read the media statement released by ebay.com.au, click here.

What does this mean for you?
From 15 July 2008, the only payment methods sellers may offer on eBay.com.au will be PayPal and pay on pick up.

Current policies regarding accepted payment methods do still apply. This means PayPal is required on all listings on eBay.com.au. Other payment methods (i.e. bank deposit, cheque/money order) may also be offered until 15 July 2008. As previously communicated any listings that do not comply with eBay’s Accepted Payments Policy will be removed.

There are a small number of categories excluded from these changes. Learn more about these exclusions.

The eBay and PayPal Teams

~~~~~~~~~~~~~~~~~~~~~
Disclaimer: PayPal does not offer any services in India. Sellers are responsible for ensuring that they comply with all the applicable laws in the countries in which they transact

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Dear Members,

Here are a few listing policy clarifications that we shall be implementing with immediate effect:

Apple iPhone 3G Pre-Sales are prohibited. This highly-anticipated device will be in high demand after the release. Prior to the release of similar high-demand electronics, we saw a high number of well-intentioned sellers unable to meet their pre-sale obligations to buyers due to restricted supply, as well as an increase in fraudulent listings for these items. To prevent similar problems with the iPhone 3G, eBay is prohibiting all pre-sales of this device.

Criteria for Apple iPhone 3G Post-Launch Sales. In order to continue to ensure protection for our Community after these items are made available by the manufacturer, the following requirements have been put in place for the sale of the iPhone 3G:

• The listing must include a unique photograph of the item or items
• Your User ID must be clearly displayed within the photograph (watermarks will not be accepted).
• To ensure buyer protection, PaisaPay must be the only accepted form of payment

Regards,
The eBay Team

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Dear Sellers,

We are pleased to announce that eBay picture hosting, our popular service that many sellers use to upload pictures to their listings, will be updated soon. The changes make uploading pictures easier and more reliable, and improve the quality of your listing images.

Some of the changes you’ll see include:

• improved resizing and compression for uploaded pictures
• less interference from security filters, such as pop-blockers
• the ability to upload pictures from external applications, such as camera phones.

If you use eBay picture hosting in the Sell Your Item (SYI) form, here’s how you will be affected:

Basic uploader: If you use the default Basic uploader, within the next few weeks you’ll be upgraded to the Standard uploader automatically if you already have the latest version of Adobe Flash installed. Use the Standard uploader to upload multiple pictures at the same time, as well as see detailed progress information during uploads.

Enhanced uploader: If you use the current Enhanced uploader (for Internet Explorer only), you’ll need to download and install an updated version from eBay starting this week. Unless your Internet Explorer settings allow automatic updates of installed ActiveX controls, you will be prompted to download and install the update when you upload your pictures. (You must install the new ActiveX to continue using the Enhanced uploader.)

We'll be posting updates on the eBay Picture Services on our Announcement Board once it goes LIVE so stay tuned for more details.

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Dear Sellers,

We are happy to share that we saw a great response to this promotion and we would like to thank all the sellers who participated in this promotion. We appreciate the effort being made by you in this month-long promotion.

Sellers who have achieved their targets will soon be receiving email notifications in their registered email addresses to provide more details on their performance and the prize they have won on achieving their promotion target.

We congratulate all the winners of this promotion and we hope to see you participating in more such 'Features' promotions.

Happy Selling!!!

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	***Original: Announcing - Funtastic Feature Fest!! Promotion (01st may - 31st May)***
	02 May, 2008 | 06:41 PM IST Dear Sellers, We are happy to announce an exciting Listing Upgrades (Features) promotion “Funtastic Feature Fest!!” which will entitle you to some cool prizes. Listing Upgrades help you promote your item on eBay and your chance of success is 5 times higher as compared to a regular eBay listing and under this promotion you also win ASSURED prizes based on your Listing Upgrades usage Under the promotion while you spend on marketing your items using different features, you get cool prizes such as Gold, Motorola Yuva W230 mobile phone, Apple Ipod and many more. Thus you not only increase the chances of your sales on eBay.in but also win prizes for doing so. More Sales and More earnings!! What you need to do to get ASSURED prizes? You need to spend a minimum of Rs.1000/- on Listing Upgrades in the month of May’2008 AND Achieve the target growth (in % terms) over your April Listing Upgrades spend as specified in the table below Spends (Rs) in April'08 Target growth over April Prizes worth (Rs) on achieving the target Greater than 20,000 Minimum 20% Gold worth Rs. 4500 10,000 - 19,999 Minimum 30% Motorola Yuva W230 Handset 6,000 9,999 Minimum 40% Apple 1GB IPOD shuffle 3,000 5,999 Minimum 50% Transcend 8 GB Pen drive 1,500 2,999 Minimum 75% Cleartrip voucher worth Rs. 1000 750-1,499 Minimum 90% Cleartrip voucher worth Rs. 400 Below 750 Minimum 100% Cleartrip voucher worth Rs. 250 E.g. – If you spent INR 21500 on Listing Upgrades in April’2008 then you need to take Listing Upgrades worth INR 21500 + INR 4300 (20% of 21500) = INR 25800 and you get ASSURED “GOLD” worth INR 4500. Similarly if you spent INR 3300 on Listing Upgrades in April’2008 then you need to take Listing Upgrades worth INR 3300 + INR 1650 (50% of 3300) = INR 4950 and you get 1 Transcend 8GB Pen Drive. What if you not used Listing Upgrades in April’2008? All you need to do is spend a minimum of INR 1000 on Listing Upgrades in May’08 and you get a ASSURED ClearTrip voucher worth Rs.250. Promotion Period: This promotion starts on 1st May 2008 (00:00:01 hours IST) and ends on 31st May 2008 (23:59:59 hours IST). Which Listing Upgrades are applicable under the promotion? Spends on all Listing Upgrades are applicable to qualify under the promotion How do I know my April’08 Listing Upgrades spend? Refer to your eBay invoice or contact your account manager or contact eBay Customer Support. We hope sellers will take full advantage of this promotion and increase their business on eBay and also win some great prizes. Happy Selling!!! *Terms & Conditions Regards, The eBay Team
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Dear Seller

We are pleased to announce an update on the PaisaPay Seller-Refund Claim Policy which specifically addresses seller concerns on shipping low-value items outside India through India Post.

Key Highlight:

PaisaPay will now accept a valid Proof of Dispatch of India Post for items less than Rs 2500 as a Proof of Delivery (Please read below for the key Guidelines associated with this change).

Key Guidelines:

Exceptional cases where Proof of Dispatch will be accepted as a Proof of Delivery:

1. Total Order amount (including multiple items & shipping cost) should be less than Rs 2,500
2. Delivery should be outside India.
3. A valid Proof of Dispatch of India Post should be provided within 5 days of the INR claim being raised by the buyer.
4. The shipping charges in the transaction should be lesser than an online track-able courier service (Eg Speed Post charges Rs 450 for an International Shipment).
5. The number of transactions, where the above exceptions can be made, should not exceed 4 times a month.

The policy on the PaisaPay Refund Claim is now updated and can be read here here.

Please feel free to write to your Account manager or Customer Support team for any more information you may further require.

Regards,
The eBay Team

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We are pleased to inform you that the remittance issue has been resolved and the amount would have been credited to your bank account.

We regret the inconvenience caused to you due to this.

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	***Original: Issues with PaisaPay seller remittance for 2nd June 2008***
	05 June, 2008 | 10:49 AM IST Dear PaisaPay Sellers, We wish to inform you that the remittance for 2nd June 2008 may not have been credited to your bank account due to a technical problem being faced by the RBI. We are in constant touch with our bank to know the resolution status. We will keep you updated as soon as the issue is resolved. We regret the inconvenience caused to you due to this. Regards, The PaisaPay Team
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Promote your products on international eBay sites along with eBay India. Get more exposure for your products by promoting them on other eBay sites and enjoy increased chances of sales.

What is it?
Listers who list during the promotion period and include International Shipping in their listings will receive a flat 50% discount on International Listing Fee.

When is it?
The promotion starts on Monday 09th June, 2008 at 00:00:01 IST (12:00 AM plus 1 second) and ends on Sunday, 22nd June 2008 at 23:59:59 IST (11:59 PM plus 59 seconds).

What are the benefits?

Type of Listing		Starting or Reserve Price		International Listing Fee (Regular)		International Listing Fee (Promotional)
Single Item		Rs. 0.01 - 4,000.00		Rs. 15.00		Rs. 7.50
Single Item		Over Rs. 4,000.01		Rs. 30.00		Rs. 15
Multiple Item		Rs. 0.01 - 4,000.00		Rs. 15.00 X Quantity Purchased		Rs. 7.5 X Quantity Purchased
Multiple Item		Over Rs. 4,000.01		Rs. 30.00 X Quantity Purchased		Rs. 15.00 X Quantity Purchased

All other charges, FVF, and other Feature fees on the listings will be charged as applicable.

Please Note: The maximum discount a seller can get is Rs. 90/- as it is the maximum we can charge you as well.

Who is eligible?
All sellers listing on eBay.in are eligible for the promotion.

The following are also included under the promotion:

• Online Auction and Fixed Price.
  
• All categories.
  
• Listings in 2 categories.
  
• Listings created before the offer period and going live during the offer period.
  
• Single quantity and multiple quantity listings.
  

What do you need to do?
Choose International Listing Fee with your listing.

What is excluded?

• Shop Inventory format and Classified Ad format listings.
  
• Listings created during the promotion period and going live after the promotion period.
• Listings that go live before the promotion period and are revised during the promotion to include the feature will be excluded.

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Dear Sellers,

We are happy to announce yet another exciting Insertion fees promotion for our sellers listing in ‘Jewellery’ & ‘Apparels & Accessories’ categories.

Enjoy the freedom to list as many items as you want at a FLAT fee of Re. 1 per listing. There is no limit to the number of listings you can list by paying a flat Re.1/listing under this promotion. For example: Insertion fees for listing an item worth Rs. 10,000 without the promotion would be Rs. 5/- per listing but within this promotion you will be charged a flat fee of Re. 1.

Moreover you will not be charged more than Rs. 1500/- i.e. the maximum Insertion fees you will be charged is Rs. 1500/-. For example: Even if you do 2000 listings you will be charged Rs. 1500/- only.

The promotion starts today i.e. Monday, 02nd June, 2008 at 00:00:01 IST (12:00 AM plus 1 second) and ends on Friday, 30th June 2008 at 23:59:59 IST (11:59 PM plus 59 seconds).

Terms & Conditions:

1. Sellers listing on eBay.in & residing in India (with registered address of India) are eligible for the promotion.
2. Listings start date should be between 02nd June, 2008 (00:00:01 IST) & 30th June 2008 (23:59:59 IST). No schedule listings going live after 30th June 2008 (23:59:59 IST) will be eligible for the promotion.
3. Credits for the above promotion will be issued in the month of July’08.

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