As you know, eBay rolled out Best Match last year, and it is one of the sort methods that allow buyers to find relevant items faster.

Starting next week, eBay will run a test on the Malaysia site where Best Match will be the default sort order in the following two categories:

• Consumer Electronics
• Clothing, Shoes & Accessories

If you prefer to use a different Sort Order (such as "Time: Ending Soonest"), you can change it by using the Sort By drop-down menu at the top of the search results. If you have already set your Sort Order preference using the "Customize Display" link (on the right of the Sort By drop-down menu), you will not be affected by this test.

If you have any comments or feedback about these changes, please send us your suggestions.

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In January 2008, eBay announced some bold changes to how Feedback on our site works. The original announcement can be found here.

Over the last several months, eBay has had many conversations with our users – both buyers and sellers – and we’ve had the opportunity to consider ways we can address some of the top concerns we’ve heard. Based on the input received, the following are some additional modifications we’re making:

• Content will be added in the “Leave Feedback” flow for buyers who are in a cross-border transaction which reminds them that international transactions usually take longer to complete.
• The interstitial page that buyers see before leaving negative or neutral Feedback have been improved; the updated page offers a stronger message to buyers about the need to communicate with the seller, to allow enough time for the transaction to complete and to keep Feedback factual.

Specific to eBay.com.my, the following will be implemented starting on May 21, 2008:

• Sellers may only leave positive feedback for buyers.
• Negative and neutral Feedback will be removed if a member becomes suspended.
• Members can leave Feedback up to 60 days after a transaction (down from 90).
• Feedback will be removed when a buyer fails to respond to the unpaid item process.
• Members will receive credit for weekly repeat Feedback.
• Positive Feedback Percentage will be based on the last 12 months of activity (neutral Feedback will be included in the calculation).
• The PowerSeller Program will use the same calculation method described above to determine eligibility for the PS Program for the Positive Feedback percentage requirement of 98% positive.
• In addition to expanding the 3-day block to 7 days, a new Buyer Requirement will be introduced allowing sellers to block buyers who have been reported by other sellers for eBay buying policy violations (such as Feedback abuse or email threats).
• The scope of the existing Buyer Requirement for unpaid items will be expanded so that it supports more comprehensive blocking of buyers who have a history of non-payment.
• The process that sellers use to report buyers for policy violations will be improved.

These changes represent a huge investment in transforming the way Feedback works, so that it better serves today’s marketplace. Ultimately, the goal is to restore trust and transparency and improve the buying experience, while offering needed checks and balances to ensure our sellers provide excellent service benefits.

All aspects of the new Feedback system and responses from the marketplaces will be studied carefully. eBay will make improvements when appropriate.

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eBay has decided to ban digitally delivered goods listed on eBay.com.my due to the high risk they pose in undermining eBay’s Feedback System.

Digitally delivered goods are often reproduced at little to no cost to the seller. On eBay, this creates the potential for feedback manipulation (both real and perceived). To preserve the integrity of the Feedback System, all goods that can be digitally downloaded or transferred electronically will be banned on eBay.com.sg, effective from April 16th.

More details of the policy can be found here.

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Please be aware that that the Bold Feature promotion from April 1st to April 30th should be as follows:

For a limited time from April 1st till 30th, eBay Malaysia sellers who have used Bold less than 5 times, will enjoy 50% off Bold for up to 5 Auction or Fixed Price listings on the US site.

Why use Bold? Bold makes your item listings stand out so shoppers are more likely to click, bid and buy. On average, Bold helps increase an item’s final price by 21% and boost bids by 24%.

More details of the promotion can be found here.

Happy selling!

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	***Previous update: Bold Feature Promotion from April 1st till 30th – 50% off Bold for up to 5 listings on eBay.com***
	April 01, 2008 | 02:12AM a MYT For a limited time from April 1st till 30th, eBay Malaysia sellers who have used Bold less than 5 times on eBay.com to date, will enjoy 50% off Bold for up to 5 Auction or Fixed Price listings on the US site. Why use Bold? Bold makes your item listings stand out so shoppers are more likely to click, bid and buy. On average, Bold helps increase an item’s final price by 21% and boost bids by 24%. More details of the promotion can be found here. Happy selling! Regards, The eBay Team
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	***Original: Bold Feature Promotion from April 1st till 30th – 50% off Bold for up to 5 listings on eBay.com***
	April 01, 2008 | 12:44AM a MYT For a limited time from April 1st till 30th, eBay Malaysia sellers who have listed less than 5 times on eBay.com to date, will enjoy 50% off Bold for up to 5 Auction or Fixed Price listings on the US site. Why use Bold? Bold makes your item listings stand out so shoppers are more likely to click, bid and buy. On average, Bold helps increase an item’s final price by 21% and boost bids by 24%. More details of the promotion can be found here. Happy selling! Regards, The eBay Team
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We are pleased to announce the launch of a new feature that will enable sellers to correct listings that have been removed due to policy violations.

Most listing violations are unintentional, yet because the listings are completely removed from the site, sellers are unable to make the required corrections and relist quickly. Instead, sellers have to recreate the listing. However, a few policies are excluded such as severe banned items (e.g firearms, narcotics, etc…) and VeRO violations for potentially counterfeit items.

Starting today, listings removed for policy violation will be saved in the ‘Unsold’ section of My eBay with a clear indication that the listing was cancelled. Sellers will receive a note in My Messages explaining why the listing was removed and the policy that it violated. Sellers can then edit the listing and relist the item accordingly (or delete it). Of course, sellers should ensure that their revised listing is now in compliance with the law and all eBay policies.

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From Mar 4th, new sellers – who have listed less than 3 items on eBay Malaysia, will enjoy Free Gallery for up to 3 Auction or Fixed Price listings.

Why use Gallery? Items with a Gallery picture get 72% more bids and enjoy twice the conversion than those without Gallery.

“Make it easier for buyers to see your listings!”

More details of the promotion can be found here.

Happy selling!

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The issue regarding certain countries which were unable to complete withdrawals to credit, debit or prepaid cards, has now been resolved. Please note that you may still experience 5 to 7 days delay in receiving your funds, depending on your bank's clearing cycle. We apologize for the inconvenience caused.

Thank you for your patience and understanding.

Regards,
The PayPal Team

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	***Original: PayPal Issue: Certain countries unable to complete withdrawals to credit, debit or prepaid cards.***
	February 05, 2008 | 12:57PM a MYT We are aware that users in certain countries such as Malaysia, India, Indonesia and the Philippines, are currently unable to complete withdrawals to their Visa® credit, debit or prepaid cards. We are working diligently to resolve this as quickly as possible so that you can access your funds. We hope to have this resolved in the next 72 hours and will let you know once we have more updates. Thank you for your patience. The PayPal Team
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The issues concerning international sellers who were unable to link their eBay and PayPal accounts have now been resolved.

Thank you for your patience and understanding.

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	***Previous update: International sellers facing issues with linking their eBay and PayPal accounts***
	February 07, 2008 | 11:29AM a MYT Sellers selling to international eBay sites such as UK and AU are now able to link their eBay and PayPal accounts. Thank you for your patience and understanding. Regards, The eBay Team
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	***Original: International sellers facing issues with linking their eBay and PayPal accounts***
	February 06, 2008 | 01:52PM a MYT We are aware that sellers selling internationally are currently unable to link their eBay and PayPal accounts. We are working to resolve this within the next 48 hours. We thank you for your patience. Regards, The eBay Team
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This is an update to the earlier announcement made on the PowerSeller programme and incentives.

We have updated our site with detailed information on the qualifying criteria and discounts for the PowerSeller programme in the US, UK and DE.

Details are available here.

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	***Original: PowerSellers in Malaysia will qualify for new PowerSeller Incentives***
	January 29, 2008 | 11:23PM a MYT eBay has made some important announcements regarding pricing, the PowerSeller programme and incentives, and Feedback. More details are available here. PowerSellers in Malaysia who sell internationally on eBay.com, eBay.co.uk and eBay.de will enjoy the same pricing benefits as qualified US, UK and DE PowerSellers, as long as they meet the criteria for eligibility as outlined by the US, UK and DE programmes. We will be updating the site with more details on the upcoming changes so stay tuned for further announcements. Regards, The eBay Team
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The intermittent errors faced when attempting to use the following site features on eBay.com.my have now been resolved:

1. Placing Bids, Buying Items and Making Best Offers
2. Logging into My eBay | My Msg's, Dispute Console links
3. Item Searches
4. Help pages

We apologise the inconvenience this caused and would like to thank you for your patience.

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We are aware that our members may be receiving intermittent errors when attempting to use the following site features on eBay.com.my:

1. Placing Bids, Buying Items and Making Best Offers
2. Logging into My eBay | My Msg's, Dispute Console links
3. Item Searches
4. Help pages

We are working on resolving the issue entirely and appreciate your patience.

Regards,
The eBay Southeast Asia Team

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Starting in December, we will be introducing the Classified Ad format to the Real Estate and Vehicles & Motors categories. Classified Ads will be the only format of listing available for the following categories:

Real Estate:

• Residential
  
• Commercial
  
• Timeshares
  
• Other Real Estate
  
  

Vehicles & Motors:
• Cars

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You'll notice right away that the upgraded site has a brand new look, additional features and greater functionality. The Community Hub has taken on a new look and we have also added more Discussion Boards.

Buying and Selling just got easier and faster! This makes a better marketplace for all of us and even better, buying and listing on eBay Malaysia is still FREE!

The site’s improvements mirror the changing needs of our Malaysian users. In addition to Advanced Search for buyers, sellers can now open their own eBay Store, and streamline their sales by using tools like Selling Manager. All users will benefit from the full My eBay experience and user-friendly Sell Your Item Form as well. Sellers can also choose to upgrade their listings by opting for Feature Upgrades such as Bold, Border, Highlight, Item Subtitle and Home Page Featured. Note: Fees apply for these optional features.

We are very proud of all the effort that has gone into delivering the new eBay.com.my and wish you a better buying and selling experience on eBay!

Regards,
The eBay Southeast Asia Team.

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We hope you are as excited about it as us!

Regards,
eBay Malaysia Team

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