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***Global AB post - Feedback Transformation*** |
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May 08, 2008 | 10:10AM a PHT
In January 2008, eBay announced some bold changes to how Feedback on our site works. The original announcement can be found here.
Over the last several months, eBay has had many conversations with our users – both buyers and sellers – and we’ve had the opportunity to consider ways we can address some of the top concerns we’ve heard. Based on the input received, the following are some additional modifications we’re making:
- Content will be added in the “Leave Feedback” flow for buyers who are in a cross-border transaction which reminds them that international transactions usually take longer to complete.
- The interstitial page that buyers see before leaving negative or neutral Feedback have been improved; the updated page offers a stronger message to buyers about the need to communicate with the seller, to allow enough time for the transaction to complete and to keep Feedback factual.
Specific to eBay.ph, the following will be implemented starting on May 21, 2008:
- Sellers may only leave positive feedback for buyers.
- Negative and neutral Feedback will be removed if a member becomes suspended.
- Members can leave Feedback up to 60 days after a transaction (down from 90).
- Feedback will be removed when a buyer fails to respond to the unpaid item process.
- Members will receive credit for weekly repeat Feedback.
- Positive Feedback Percentage will be based on the last 12 months of activity (neutral Feedback will be included in the calculation).
- The PowerSeller Program will use the same calculation method described above to determine eligibility for the PS Program for the Positive Feedback percentage requirement of 98% positive.
- In addition to expanding the 3-day block to 7 days, a new Buyer Requirement will be introduced allowing sellers to block buyers who have been reported by other sellers for eBay buying policy violations (such as Feedback abuse or email threats).
- The scope of the existing Buyer Requirement for unpaid items will be expanded so that it supports more comprehensive blocking of buyers who have a history of non-payment.
- The process that sellers use to report buyers for policy violations will be improved.
These changes represent a huge investment in transforming the way Feedback works, so that it better serves today’s marketplace. Ultimately, the goal is to restore trust and transparency and improve the buying experience, while offering needed checks and balances to ensure our sellers provide excellent service benefits.
All aspects of the new Feedback system and responses from the marketplaces will be studied carefully. eBay will make improvements when appropriate.
Yours sincerely,
The eBay Team
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***Updated: Bold Feature Promotion from April 1st till 30th – 50% off Bold for up to 5 listings on eBay.com*** |
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April 01, 2008 | 12:29PM a PHT
Please be aware that that the Bold Feature promotion from April 1st to April 30th should be as follows:
For a limited time from April 1st till 30th, eBay Philippines sellers who have used Bold less than 5 times, will enjoy 50% off Bold for up to 5 Auction or Fixed Price listings on the US site.
Why use Bold? Bold makes your item listings stand out so shoppers are more likely to click, bid and buy. On average, Bold helps increase an item’s final price by 21% and boost bids by 24%.
More details of the promotion can be found here.
Happy selling!
Regards,
The eBay Team
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Link to this announcement | Back to top
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***Previous update:
Bold Feature Promotion from April 1st till 30th – 50% off Bold for up to 5 listings on eBay.com*** |
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April 01, 2008 | 02:08AM a PHT
For a limited time from April 1st till 30th, eBay Philippines sellers who have used Bold less than 5 times on eBay.com to date, will enjoy 50% off Bold for up to 5 Auction or Fixed Price listings on the US site.
Why use Bold? Bold makes your item listings stand out so shoppers are more likely to click, bid and buy. On average, Bold helps increase an item’s final price by 21% and boost bids by 24%.
More details of the promotion can be found here.
Happy selling!
Regards,
The eBay Team
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Link to this announcement | Back to top
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***Original:
Bold Feature Promotion from April 1st till 30th – 50% off Bold for up to 5 listings on eBay.com*** |
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April 01, 2008 | 12:38AM a PHT
For a limited time from April 1st till 30th, eBay Philippines sellers who have listed less than 5 times on eBay.com to date, will enjoy 50% off Bold for up to 5 Auction or Fixed Price listings on the US site.
Why use Bold? Bold makes your item listings stand out so shoppers are more likely to click, bid and buy. On average, Bold helps increase an item’s final price by 21% and boost bids by 24%.
More details of the promotion can be found here.
Happy selling!
Regards,
The eBay Team
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Link to this announcement | Back to top
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***Making it easier to recover listings*** |
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March 26, 2008 | 02:52PM a PHT
We are pleased to announce the launch of a new feature that will enable sellers to correct listings that have been removed due to policy violations.
Most listing violations are unintentional, yet because the listings are completely removed from the site, sellers are unable to make the required corrections and relist quickly. Instead, sellers have to recreate the listing. However, a few policies are excluded such as severe banned items (e.g firearms, narcotics, etc…) and VeRO violations for potentially counterfeit items.
Starting today, listings removed for policy violation will be saved in the ‘Unsold’ section of My eBay with a clear indication that the listing was cancelled. Sellers will receive a note in My Messages explaining why the listing was removed and the policy that it violated. Sellers can then edit the listing and relist the item accordingly (or delete it). Of course, sellers should ensure that their revised listing is now in compliance with the law and all eBay policies.
Regards,
The eBay Team
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***Category Structure Changes in February 2008*** |
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January 28, 2008 | 12:36PM a PHT
Based on suggestions from the Community, improvements have been made to the category
structure on eBay.ph effective from Monday, February 11, 2008. Besides renaming certain
categories for greater accuracy, new sub-categories have also been created for more
effective item search.
The following new sub-categories (in bold) will be introduced:
Cell Phones & Home Phones [15032]
Cell Phone Accessories [20336]
Headsets-Corded [35224]
Clothing, Shoes & Accessories [11450]
Women’s Clothing [15724]
Suits [63865]
Sweaters [63866]
Women’s Accessories [4251]
Key Chains [45237]
Organizers, Planners [60179]
Computers & Networking [58058]
Laptop Accessories [31530]
USB [158465]
Consumer Electronics [293]
Electronic Gadgets [14948]
Video Games & Accessories [49220]
Health & Beauty [26395]
Bath & Body [158466]
Body Lotion [31757]
Body Scrub [106219]
Other [11837]
Cosmetics, Makeup [31786]
Eyeliner [45182]
Lip Gloss [36417]
Mascara [33952]
Fragrances [158467]
Men [29585]
Armani [106224]
Calvin Klein [75011]
Other [11846]
Women [11848]
Clinique [67517]
Ralph Lauren [67545]
Other [11847]
Skin Care [11863]
Eye Cream [116156]
Peels [67485]
Stamps [260]
Africa [692]
Toys & Hobbies [220]
TV, Movie, Character Toys [2624]
Batman [146023]
Spider-Man [146088]
SpongeBob Squarepants [146095]
Strawberry Shortcake [146102]
Superman [2482]
The following sub-categories (in bold) will be renamed:
Health & Beauty [26395]
Cosmetics, Makeup [31786]
Eyes --> Eyeshadow [33923]
Lips --> Lipstick [31807]
For the Stamps category, please also note that there will no longer be the sub-
category, Australia.
If you have any comments or feedback about these changes, please send us your suggestions and they will be
considered for future enhancements.
Regards,
The eBay Team
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***Bank Withdrawal Now Available for PayPal Members in the Philippines*** |
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January 26, 2008 | 11:28AM a PHT
We’re excited to announce the launch of a new withdrawal feature, allowing you to withdraw funds from your PayPal account directly to your Philippine bank account. This new feature will enable Philippine sellers, such as yourselves, to gain fast and convenient access to your money, making doing business on eBay even easier.
Learn how.
Additionally, registered Philippine PayPal members can still use the existing PayPal withdrawal options such as withdrawal to a Visa® debit card, credit card, prepaid card, or US bank account.
Learn more.
Stay tuned! We have more exciting features to come in 2008!
The PayPal Team
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About PayPal:
Founded in 1998, PayPal, an eBay company, enables any individual or business with an email address to send and receive payments online securely and easily using a bank account, credit card or stored balance. Because PayPal allows customers to shop online without sharing their financial information with merchants, privacy is built into the service. PayPal has more than 160 million accounts and is available to users in 190 markets around the world. More information about the company can be found at https://www.paypal.com.
Consumer advisory: The PayPal™ payment service is regarded as a stored value facility under Singapore law. PayPal Pte. Ltd., the Holder of the PayPal™ stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions of use carefully.
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